Google Merchant Center Shipping Information
Google Merchant Center Shipping Information
To enhance your performance on Google's Shopping Experience Scorecard, you need to provide specific information, including details about delivery and returns experiences. This information is crucial for Google to assess how well you fare in comparison to other merchants across the required metrics.
SERVICE COVERAGE
Which countries can you deliver to? (list all)
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DELIVERY TIMES
What is your order cutoff time? (including timezone)
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What is your handling time and between what days are orders fulfilled? (ex. 0-3 days, fulfilled Mon-Fri)
*Handling time is the difference between the cutoff time following the placement of an order and when the shipment for the order is ready for transit/hand-off to the carrier.
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What is your transit time and between what days are orders shipped? (ex. 2-10 days, shipped Mon-Sun)
*Transit time is the number of days it takes for the product to be shipped to the customer.
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CUSTOMER SHIPPING COST
How much do customers pay for shipping? (tick 1 and provide details where applicable)
- Free shipping over a certain amount (please provide further details)
For order price below $_______, we charge $ _______
- Free shipping for all items (*recommended)
- Range-based: shipping rate depends on the order value (please provide further details)
For order price below $_______, we charge $ _______
For order price above $_______, we charge $ _______
- Flat rate shipping
All orders are shipped for $ __________
- Carrier: shipping rate defined by carrier (please provide further details)
Carrier Service (ex. Australia Post): ______________
Origin Postal Code: ___________
Percent adjustment: ______% OR Flat adjustment: $_______ OR Provide us a list of different shipping rates depending on Order Price, Order Weight, Number of Items, and Destination.
RETURNS POLICY
Please provide us with a link to your website’s Returns policy URL:
(example: https://samplesite.com.au/refunds-and-returns/)
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If you listed more than 1 country that you ship to, list down all countries that can return products:
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RETURN METHOD
How can customers return your products?
- In-store
- At a kiosk
- By mail
How will customers get the return label?
For defective products (select one)
- Download/print
- In the box
- Customer responsibility
For customer remorse (select one)
- Download/print
- In the box
- Customer responsibility
How many days do customers have to return a product? (select one)
- Number of days: ________
- Lifetime guarantee
PRODUCT CONDITION & FEES
What product conditions do you allow for returns? (select one)
- New (unopened products in original packaging and products that have never been used)
- Used (lightly used or opened)
How much will customers pay for return shipping?
For defective products (select one)
- No cost
- Fixed cost: $ ______
- Actual cost of return shipping: $ ________
For customer remorse (select one)
- No cost
- Fixed cost: $ ______
- Actual cost of return shipping: $ ________
TAX REQUIREMENTS
Apart from Australia, do you have tax requirements in the US / Canada?
- YES
- NO